Website Support & Maintenance

What is Website Support & Maintenance service:

Our website support services are offered under an annual contract payable monthly, at extremely affordable rates. The website maintenance contracts allow companies to take care of their requirements at low cost instead of paying third party companies high amounts for any urgent changes required or performance improvements allowing you to rest assured that maintenance is performed.

INTEGER Innovation offers a flexible and comprehensive Maintenance plan for all website sizes. We have maintained simple HTML websites to complex e-Commerce databases. No matter the size or the scope of the website, we aim to provide fast and efficient service. Just select the number of hours per month you will need. We carry over 1 months hours to the next month if you don't use them at that time. However any unused hours after the 1st month will not be carried forward or refunded. Hours may be used in any increment throughout the current month. All tasks are billed in 30-minute increments and logged in our tracking system. Any additional hours on top of your contracted Website maintenance level will be billed at the full rate for that service.

Maintenance and support includes:

  • Bug fixing and problem reporting, ie correcting broken scripts.
  • Website edits, revisions, updates or creating new content on existing pages based on requests.
  • Telephone website support.
  • Provide disaster recovery from backup and maintain a file library of assets, graphics, source code and revision history for your website.
  • Offer advice and guidance on website management and optimization and potential performance improvement.
  • Liaise with hardware engineers, hosting customer support, and other affiliate service entities.
  • Web stats and analytics.
  • Create new graphics and icons. Modifying CSS styles and code.
  • Version Upgrades: Maintenance regarding security issues (scripts, patches, databases, image/bandwidth theft, etc.)
  • Providing consultation service or documentation for any potential projects or enhancements.
  • Normal priority support is for a 24-72 hour "turn around time".
Website Support & Maintenance

Hosting Support includes:

  • Managed backups and server maintenance
  • server software updates
  • server user management
  • performance monitoring
  • database optimization
  • Virus protection
  • firewall monitoring
  • up-time monitoring

Website maintenance :

Website maintenance can be used for simple website updates such as changing text or images on a web page, right up to more comprehensive website maintenance such as new pages or new functionality for your website. We can also help with website maintenance services, such as photo galleries, calculators and more. Our competitive website maintenance pricing includes generous discounts for large monthly work volumes.